Shipping & Delivery
Draft policy content - review all processing and delivery times before launch.
Purevoke ships orders to supported destinations using tracked delivery services. The timeframes below are estimates and are not guarantees.
Order Processing
Orders are typically processed within 72 hours after payment is confirmed. Orders placed on weekends or public holidays may begin processing on the next business day. During product launches, promotions, or peak seasons, processing may take longer.
You will receive a confirmation email after placing your order and a shipping confirmation when tracking becomes available.
Estimated Delivery Times
- United States and Canada: approximately 2-4 weeks
- Australia and New Zealand: approximately 2-4 weeks
- United Kingdom and Europe: approximately 2-4 weeks
- Other supported countries: approximately 2-5 weeks
Delivery times begin after an order has been processed and handed to the carrier. Customs inspections, severe weather, carrier disruptions, local holidays, and other events outside our control may cause delays.
Tracking Your Order
When tracking is available, we will email the tracking number to the address used at checkout. Tracking may take several business days to update after the label is created.
You can follow the shipment through the carrier website or 17TRACK. Please verify that your email address is correct when ordering.
Insured Delivery and Lost Packages
Where insured shipping applies, we will work with the carrier to investigate packages that are confirmed lost in transit. After the carrier investigation is completed and the loss is verified, we may arrange a replacement shipment at no additional product cost.
A package marked delivered by the carrier is not automatically considered lost. Please check with household members, neighbors, building reception, and the local carrier before contacting us. Claims are reviewed individually and may require supporting information.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. Customs delays are outside Purevoke's control.
Address Changes and Order Changes
Requests to change or cancel an order must be sent within 24 hours of purchase. We will try to help, but changes cannot be guaranteed once processing or fulfillment has started.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if an order is returned because of an incorrect address, an unclaimed package, or a failed delivery attempt.
Multiple Shipments
Items in one order may ship separately. If this happens, you may receive more than one tracking number and packages may arrive on different days.
Questions
For delivery questions, contact support@purevoke.com with your order number or visit purevoke.com/pages/contact.