Return & Refund Policy

Draft policy content - review all return terms before launch.

We want you to feel confident shopping with Purevoke. This policy explains how returns, damaged items, missing items, and refunds are handled.

30-Day Returns

You may request a return within 30 days after receiving your order. To be eligible, the item must be in the same condition in which you received it, unused, with all original packaging, labels, accessories, and any seals intact. You will also need your receipt or proof of purchase.

To start a return, contact us at support@purevoke.com. If your return is accepted, we will send return instructions and, where applicable, a prepaid return shipping label. Items returned without first requesting authorization will not be accepted.

Approved returns are currently described as free of charge. Original shipping charges are not refundable unless required by law. Please confirm these terms before publishing.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us within 14 days of delivery so we can evaluate the issue and make it right.

Include your order number, a clear description of the problem, and photographs or video showing the item, packaging, and shipping label. Keep all packaging until your claim is resolved.

Missing Items

If an item is missing from your order, first check the packing slip and tracking information because an order may arrive in more than one shipment. If the shipment is marked delivered but you cannot locate it, check with household members, neighbors, your building reception, and the carrier.

If the item is still missing, contact [SUPPORT EMAIL] with your order number and details of the missing product. We will review the shipment and advise you of the next step.

Exceptions and Non-Returnable Items

Certain items may not be returned for hygiene, health, safety, or legal reasons, including opened or used cosmetics, personal care goods with broken seals, gift cards, customized items, final-sale items, and products that cannot be resold safely. Please contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to receive another item is to return the item you have and place a new order after the return is accepted. Product availability is not guaranteed.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Processing time varies by bank or card issuer. Original shipping charges are not refunded unless required by law or the return is due to our error.

If more than 15 business days have passed since we approved your refund, contact us at [SUPPORT EMAIL].

Contact

Return requests and questions should be sent to support@purevoke.com or through purevoke.com/pages/contact.